Refund policy
Cancellation, renewal and refund terms for purchases of Kiperr services. Your mandatory consumer rights remain applicable.
Updated 16 October 2026
1. Scope and provider
Kiperr is operated by Joao Daniel Azevedo Da Silva, NIF 267666748, Portugal. These terms apply to one-off packs and monthly or annual plans when offered. They supplement the terms shown with your order. They do not limit mandatory rights or remedies under applicable consumer law.
2. One-off packs
You may request cancellation and a refund within the applicable legal withdrawal period if the service has not been fully performed. If you expressly request that work starts during that period, a proportionate charge may apply to work already performed where permitted by law. Full performance only removes a statutory withdrawal right when all legal conditions, including any required express consent and acknowledgement, are met. Simply not using a service after it starts does not automatically create a refund entitlement.
3. Monthly plans
A monthly plan is charged each month and renews until cancelled, as specified at checkout. To cancel renewal, email Finance@kiperr.com from the email address associated with your purchase. Cancellation normally stops the next charge and leaves access until the end of the paid period. A started billing period is not normally refunded, except where required by law or expressly agreed by Kiperr. Non-use does not automatically suspend charges.
4. Annual plans
An annual plan, when offered, is paid in advance for twelve months. Automatic renewal applies only if disclosed at checkout. You may cancel renewal before the next renewal date. Cancellation normally takes effect at the end of the paid term. No proportional refund for unused time is normally provided after the plan starts, except where required by law, where Kiperr substantially fails to provide the service or where a specific exception is agreed.
5. Statutory withdrawal and service problems
Where EU consumer withdrawal rules apply to a distance service contract, the withdrawal period is generally fourteen days from conclusion. Starting a service does not automatically remove that right. Rules differ for fully performed services and digital content; any applicable consent and acknowledgement requirements must be met. Contact support@kiperr.com about a significant, prolonged service failure. Depending on the circumstances and your legal rights, a remedy may include correction, extended access, credit or a full or proportionate refund. Brief interruptions, announced maintenance, your equipment or connection, and third-party failures do not automatically entitle you to a refund, without limiting statutory remedies.
6. Request a refund
Email Finance@kiperr.com with your name, purchase email address, order or transaction number, plan or product, purchase date and reason for the request. Do not send complete card details or passwords. We examine requests within a reasonable period and observe applicable statutory deadlines. Approved refunds are returned through the original payment method where technically possible, subject to applicable law and payment-provider processing times.
7. Store and checkout purchases
For an Apple or Microsoft store purchase, manage cancellation and refunds through the store that billed you; its procedures and applicable consumer rights govern that transaction. For purchases processed through Polar, the checkout and payment-provider terms also apply. Contact Finance@kiperr.com if you need help identifying the correct purchase or provider. Account deletion and subscription cancellation are separate actions.
8. Renewals, failed payments and applicable law
The price, term, renewal and cancellation conditions are those disclosed before payment. A failed payment may lead to suspension pending settlement and does not extinguish amounts lawfully due. Portuguese law applies subject to the mandatory protections available to consumers in their country of residence; this policy does not restrict those protections or access to a competent court.
9. Contact
Provider: Joao Daniel Azevedo Da Silva. NIF: 267666748. Address: Rua americo jesus fernandes - Olivais - Lisboa - 1800-023 Portugal. Support: support@kiperr.com. Refunds and cancellation: Finance@kiperr.com.